A conceptual framework for assessing interaction quality in online discussion forums

The use of discussion forums in education has long been a hot topic in tertiary education. Discussion forums’ activities help learners to share and gain knowledge from each other. However, setting up discussion forums does not ensure that learners interact with each other actively and grading of discussion forum participation is done to ensure qualitative learner participation. Currently, a major focus has been put onto the better use of discussion forums, but the way in which quality of participation can be evaluated has yet to be adequately investigated. This paper presents a conceptual model, based on an extensive review of current literature in related areas, as a way forward in looking at the assessment of quality in online discussion forums. The main benefits of the proposed framework are towards facilitators, as a way to assess learners’ online contributions, while students may use it to understand what is expected of them as participants in online discussion forums.